FAQ

Logistics, costs and time

How much is the shipping cost?

How long is the delivery time?

During business hours when I am not usually at home, can I have the purchased product delivered to my workplace?

Products and their characteristics

Why choose L'Arcobaleno del Vino?

Are the prices shown inclusive of VAT?

How can I use the promotional code?

Is it possible to buy different products in one transaction?

Can I receive an invoice for the purchased product?

Other questions, how do I contact customer support?

Site security and certifications

Your Account

How much does it cost and how can I sign up for the newsletter?

Can I buy a product?

What payment methods are accepted?

Is paying by credit card safe?

Once I have made a purchase, how can I verify that the transaction was successful?

Return guarantees and shipping times

In the order I have mistakenly indicated the delivery address. What can I do?

Can I cancel an order?

I received a damaged bottle, how can I return it and be refunded?

The wine has a corky taste, what can I do?

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